Shipping and Duties
All orders for GDOME customers are manufactured and shipped from South Africa.
- You'll get an automated tracking number when your order has been dispatched.
- Delivery times are faster for metro areas than regional. The shipping times above are estimates and some orders can take longer due to factors outside of our control.
Please note some international orders will occasionally be charged customs or import charges upon arrival in the destination country.
We are not responsible and do not cover these charges. This includes Local VAT.
- If you are ordering from United States of America, import duties will not be charged for orders under $800.
- If you are ordering from Australia, import duties will not be charged for orders under A$1000.
Can you ship to me?
We ship awesome water housings to most countries...
We do not ship to Brazil due to the high taxes incurred to the customer.
- We do not currently ship to Russia, Ukraine or Belarus.
We deliver directly to your home or office, anywhere in the world with DHL Express.
- We are currently averaging 3-9 working days for express international deliveries.
ABOUT OUR SHIPPING
We offer a reliable delivery services via trusted DHL Express courier services around the world.
Shipping is calculated automatically by DHL on checkout before you have to make payment.
DHL will also give you a live view of the estimated delivery time.
We also offer FREE shipping options to select locations, these do take slightly longer than or express options.
We’ll need your daytime address and cellphone number for door-to-door delivery and, once sent, provide you with the tracking number for the parcel.
All Prices exclude your local taxes and duties, please check your local taxes and duties before placing your order.
Shipping costs do not cover your local taxes (such as VAT and Customs Duties).
GDome ships exclusively through DHL International and TUNL for International orders.
By purchasing items from GDome, you acknowledge that GDome is not responsible for lost or stolen packages.
Please refer to your tracking number to get details of where your shipment is. If your package shows it was successfully delivered, and you did not receive it, please contact us immediately.
Insurance for packages is charged separately by DHL and TUNL, we offer the option to insure your package with Shipping Protection on checkout.
By deselecting Shipping Protection, GDome is not liable for items that are lost, damaged, or stolen during shipping.
For absolute peace of mind
We guarantee all of our products and our reviews stand testament to this. All units are hand-assembled, pressure tested and have to pass our quality control measures. We manufacture all of our products in house to ensure the best care is taken right from raw material inspection to final product testing.
The GDome Mobile Pro Edition is a waterproof housing made to be used on the surface of the water. Although we have dived to 30ft plus with the GDome Mobile, this was purely for testing purposes regardless of the fact it did not leak or damage the phones.
The use of the touch membrane was not designed with great depths in mind.
The GDome Mobile Pro Edition was designed with the intention of being a surface waterproof housing for depths that are not deeper than 5m or 15ft.
In case you missed this on your check out.
Please be sure to include your main order number in the notes as well as anything you might like to notify us about.