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+27 21 001 8852

GDome Shipping

DHL COURIER:

We deliver directly to your home or office, anywhere in the world with DHL Express.

We are currently averaging 2-5 days for international deliveries.

 

ABOUT OUR SHIPPING

We offer a 100% reliable delivery services via trusted DHL Express courier services around the world.

Shipping is calculated automatically by DHL on checkout.

Please message us if you are not happy with the quote.

As mentioned above we are currently averaging 2-5 days for international deliveries, DHL will also give you a live view of the estimated delivery time.

Each parcel is packed with care and insured to the full value of the contents.

We’ll need your daytime address and cellphone number for door-to-door delivery and, once sent, provide you with the tracking number for the parcel.

All Prices exclude your local taxes and duties, please check your local taxes and duties before placing your order.

We cover all shipping costs but do not cover local taxes (such as VAT, customs duties ect). 

If you would like to calculate the taxes and duties, click HERE

We shall use our best endeavors to ensure that all products purchased on the GDOME SHOP website will be delivered to major city centers within the estimated shipping time.

HOW DO I TRACK MY ORDER ONLINE?

Once we’ve received your order, we’ll send you an email with LIVE tracking details with DHL. If in doubt, contact us...

 

RETURNS

GDome purchases made at www.getgdome.com can be returned for any reason within 14 days of purchase. All returned items must be in new, resalable condition and include original packaging and all hardware and or accessories.

After 14 days, non-warranty related returns are at the SOLE DISCRETION of GDome. 

If the reason for your return is not because of a GDome error, shipping costs, incurred by GDome may be deducted from your refund.

Please note: if you return an item and did not originally pay shipping costs, the shipping cost incurred by GDome will be deducted from your refund.

EXCHANGE

If you would like to exchange your items for something else, please return to us for a refund and place a new order for the product you want at the same time. All items that you would like to exchange must be in a new, resalable condition and include original packaging and all hardware and or accessories.

When choosing a shipper to return products, keep in mind that GDome cannot be held liable or responsible for items lost in transit. We recommend using a carrier that can provide tracking and insurance.

Please indicate your GDome invoice number clearly on the shipping label.

REFUND

After 14 days, non-warranty related returns are at the SOLE DISCRETION of GDome. Products must be shipped to our warehouse and will be checked. If your returned product has been checked and the products are not in a new, re-sellable condition, a repackaging, restocking, and/or damaged goods fee may be deducted from the refund or the product will be shipped back to you. We strongly urge you to repackage the products with care. If you need advice on how to re-pack the gear, please contact us.

It generally takes 3 – 5 days after the package arrives at our warehouse for your return to be processed and a credit to be issued.

As soon as the return is processed you will get an email confirmation.

THE FINE PRINT

GDome gives its utmost to serve customers as quickly as possible.

In actual fact, it excites us to do it quicker every day.

It is, however, a reality that delivery companies are sometimes subject to strikes and other delays.

It is most certainly in the minority that a problem arises.

Should any delay happen, we will follow up, lodge and handle queries with the particular courier company.

If you have any queries please contact sales@getgdome.com or phone us at +27 21 001 8852.

Feel free to read our complete terms and conditions

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