|Location||Express Shipping time|
|USA / Canada||3 - 9 Working Days|
|Australia||3 - 11 Working Days|
|Europe||3 - 9 Working Days|
- You'll get an automated tracking number when your order has been dispatched, we typically ship-out within 1 working day of getting your order.
- Delivery times are faster for metro areas than regional.
- Shipping times are estimated and may differ based on any reasons outside of our couriers control such as but not limited to customs delays, peak season capacity, incorrect address or receiver information.
- Please note some international orders will occasionally be charged customs or import charges upon arrival in the destination country. We are not responsible for these charges. This includes Local VAT, Duties and customs clearance fees.
- For our USA, Australian and New Zealand customers there are NO taxes or duties on your orders under 800 USD in the USA and under 1000 AUD / NZD in Australia / New Zealand.
Can you ship to me?
We have shipped our awesome water housings to almost every country!
- We deliver directly to your home or office, anywhere in the world with DHL Express.
- We are currently averaging 3-9 working days* for express international deliveries.
ABOUT OUR SHIPPING
We offer a 100% reliable delivery services via trusted DHL / Express courier services around the world.
- Shipping is calculated automatically by DHL on checkout.
- DHL will also give you a live view of the estimated delivery time (NB, this is an estimate! We will not be able to guarantee delivery dates, things like customs inspections can cause delays).
- We also offer FREE shipping to certain countries, these do take slightly longer than or express options.
- We’ll need your daytime address and cellphone number for door-to-door delivery and, once sent, provide you with the tracking number for the parcel.
- We can not ship to Post Boxes.
- All Prices exclude your local taxes and duties, please check your local taxes and duties before placing your order.
- We cover all shipping costs but do not cover local taxes (such as VAT, customs duties, customs clearance ect).
If you would like to calculate the taxes and duties, click HERE
We shall use our best endeavors to ensure that all products purchased on the GDOME SHOP website will be delivered to major city centers within the estimated shipping time.
We offer a reliable delivery services via trusted DHL Express courier services around the world.
GDome ships exclusively through DHL International and TUNL for International orders.
By purchasing items from GDome, you acknowledge that GDome is not responsible for lost or stolen packages.
Please refer to your tracking number to get details of where your shipment is. If your package shows it was successfully delivered, and you did not receive it, please contact us immediately.
Insurance for packages is charged separately by DHL and TUNL, we offer the option to insure your package with Shipping Protection on checkout.
By deselecting Shipping Protection, GDome is not liable for items that are lost, damaged, or stolen during shipping.
HOW DO I TRACK MY ORDER ONLINE?
Once we’ve received your order, we’ll send you an email with LIVE tracking details with the company it was sent out with.
GDome offers a 14-day (once received) return policy for new items purchased directly through our online store or at our physical store.
GDome will only provide exchanges or store credit for change of mind or incorrectly ordered products. GDome will not refund any shipping and credit card costs.
GDome purchases made at www.getgdome.com can be returned for any reason within 14 days of receiving the product/s.
All returned items must be in new, resalable condition and include original packaging and all hardware and or accessories.
Return shipping costs are for your expense, you can send it back using any means from courier to postal service (there is no time limit, you just need to inform us of the return within the first 14 days).
After 14 days, non-warranty related returns are at the SOLE DISCRETION of GDome.
If the reason for your return is not because of a GDome error, any shipping costs and handling fees, incurred by GDome may be deducted from your refund.
Please note: if you return an item and did not originally pay shipping costs (FREE SHIPPING), the shipping cost incurred by GDome will be deducted from your refund, we will supply you with the shipping invoice as per what we paid on request.
Returns are to be sent to:
Action Distribution (attention: Brett Eagle)
6 Hely Road, Ndebeni, Cape Town, South Africa, 7405.
+27 84 559 0801
Please mark the item as a return for refund and give it a value of $5.
Please see our full return policy here.
If you would like to exchange your items for something else, please return to us for a refund and place a new order for the product you want at the same time. All items that you would like to exchange must be in a new, resalable condition and include original packaging and all hardware and or accessories.
When choosing a shipper to return products, keep in mind that GDome cannot be held liable or responsible for items lost in transit. We recommend using a carrier that can provide tracking and insurance.
Please indicate your GDome invoice number clearly on the shipping label.
After 14 days, non-warranty related returns are at the SOLE DISCRETION of GDome. Products must be shipped to our warehouse and will be checked. If your returned product has been checked and the products are not in a new, re-sellable condition, a repackaging, restocking, and/or damaged goods fee may be deducted from the refund or the product will be shipped back to you. We strongly urge you to repackage the products with care. If you need advice on how to re-pack the gear, please contact us.
It generally takes 3 – 5 days after the package arrives at our warehouse for your return to be processed and a credit to be issued.
As soon as the return is processed you will get an email confirmation.
THE FINE PRINT
GDome gives its utmost to serve customers as quickly as possible.
In actual fact, it excites us to do it quicker every day.
It is, however, a reality that delivery companies are sometimes subject to strikes and other delays.
It is most certainly in the minority that a problem arises.
Should any delay happen, we will follow up, lodge and handle queries with the particular courier company.
If you have any queries please contact firstname.lastname@example.org or phone us at +27 84 559 0801.