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+27 21 001 8852

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Terms & Conditions, Disclaimer, Shipping, Returns, Warrantee and more

Action Distribution PTY LTD  (Registration Number: 2015/401404/07) 
trading as “GDOME SHOP” or "GDome".

VAT Number: 4950272882

Unit 24a Waverly Business Park, Mowbray, Cape Town, South Africa. 

021 001 8852

sales@getgdome.com 


In these terms and conditions, unless specifically stated otherwise:

we" or "us" shall mean Action Distribution PTY LTD, trading as GDOME SHOP, and "you" or "your" shall mean the customer; and
products" means the products offered by us for purchase on the GDOME SHOP website from time to time.

1. Prices

   1.1 Subject to the provisions of clause 1.3 below, the price of each
        GDOME SHOP product is displayed on the GDOME SHOP
         website  alongside the product concerned and is quoted in United States Dollars (USD). In the event of a sale or special offer, the discounted price
         is displayed.


   1.2 Prices displayed exclude VAT and local duties and are subject to change from time
         to time. Prices charged to you upon placement of an order will be
         charged exclusive of VAT and delivery charges, if applicable. 
  
   1.3 We shall make all reasonable efforts to procure that the prices displayed
        on the GDOME SHOP website are correct as at the time of display.


   1.4 In the event that products are displayed alongside incorrect prices,
         however, we will not be obliged to sell the products in question at the
         prices alongside which they were displayed, but shall only be liable to
         refund to you the difference between the correct price and the price at
        which the products were purchased, where the purchase price paid
         exceeded the correct price.
  1. 2. SHIPPING AND DELIVERY COSTS

All Prices exclude your local taxes and duties, please check your local taxes and duties before placing your order. We cover all shipping costs but do not cover local taxes (such as VAT, customs duties ect). 

We offer a variety of different shipping options to suit your needs:These prices are estimated prices, if you are in an outlying area we will contact you with a screenshot of the costing we have been sent, if there is an additional amount due above what has been paid, we reserve the right to request additional payment or for us to send the package to a more central location. If you are unhappy with this delivery cost we can refund you in full before the order has been sent. 
Please note all EU based purchases may be subject to import duties and tariffs.
For further information on possible tariffs please use the following: http://www.importcalculator.com
3. DELIVERIES

   3.1.1. We shall use our best endeavors to ensure that all products
                  purchased on the GDOME SHOP website:

    3.1.1.1. Will be delivered to major city centres within the estimated shipping time

    3.1.1.2. We do not process over weekends & public holidays, all orders placed will be processed within 24-72 hours from the first working day after the order is placed.

        3.1.2. By placing an order, you understand and agree that any person
                  other than yourself who receives the products at the delivery
                  address nominated by you to us, shall be conclusively presumed
                  to be authorised to accept delivery on your behalf. 

         3.1.3. Should no one be in attendance at your nominated delivery
                   address at the time of delivery, the products will be retained by
                   us and a notice will be left at the delivery address to this effect.
                   You will be required to contact Brett Eagle at GDOME SHOP
                   (+27 21 001 8852) to make new arrangements for delivery
                   or collection. 

         3.1.4. We reserve the right to charge an additional delivery fee should
                   we be required to make a further delivery if no one is at your nominated delivery address to receive the products on agreed
                   delivery day.   

        3.1.5. Our liability for failing to deliver the products on the agreed delivery
                  day, or at all, is limited to ensuring that the products are delivered at
                  a later agreed time at no additional charge to you.. 

        3.1.6. You are obliged to ensure that you or an authorised person shall be in
                  attendance at the delivery address during the agreed delivery day and
                  that appropriate access to the delivery address will be made available
                  to our delivery team .

        3.1.7. Any person accepting delivery of the products at the delivery address
                  nominated by you shall be requested to confirm his/her acceptance of
                  the products, and that the products were in a satisfactory condition by
                  signing & printing his/her name on the accompanying delivery slip,
                  failing which the products shall not be released into his/her custody. 

        3.1.8. Should you instruct us to make delivery to any person or address
                  other than the person or address originally nominated by you for
                  delivery (for instance, to a neighbour), we shall not be liable for any
                  loss or damage, or for any discrepancy in the order, arising out of
                  delivery to such alternative person or address.
 

4. RETURNS & CANCELLATIONs AND COOLING OFF PERIOD

       4.1. You may, for a period of 7 (seven) days after delivery of any products
              ordered, cancel the order concerned for any reason whatsoever, and
              return the products in question or alternatively request that they be
              collected by our delivery team, and we shall, subject always to the
              provisions of clause 4.5 below, we shall refund to you the full amount,
              we shall swop out the product or give store credit to the same value
              as the product was bought for at the office, less any direct costs incurred by us in sending and or collecting the products, should you have requested us to collect same.
      
4.2. If, after the expiry of the 7 (seven) day period contemplated in clause 4.1
              above, you are for any reason dissatisfied with a product purchased
              on the GDOME SHOP website, you may return it, or alternatively
              request that it be collected by our delivery team. 

       4.3. GDOME SHOP reserves the right to reject products returned in terms
              of clause 4.2 above, where such products are returned more than 10 (ten)
              working days after their delivery date, save for those products as are
              returned due to their being defective, which are provided for in clause 4.7
              below. 

       4.4. To arrange for collection by the delivery team, please contact Brett at
              GDOME SHOP (+27 21 001 8852) during business hours, or
              alternatively, email us on sales@getgdome.com

       4.5. Any product returned, save for a defective product, must be in its original
              product packaging, unused, and in the condition in which it was received
              at the time of delivery to you, failing which we reserve the right to:

              4.5.1. refuse to accept the return of the product concerned;or
              4.5.2. impose a reasonable charge in order to cover any re-packaging
                        costs incurred by us. 

              We reserve the right to require proof of purchase of any products
              being returned after expiry of the 7 (seven) day period contemplated in
              clause 4.1 above. 

       4.6. A refund for the product returned in accordance with the provisions of
              this clause 4 will be credited to you.
Defective Products 

       4.7. We will accept returns of any defective products for a period of 365
             days after the date upon which the products
            in question were delivered to you. Should you return a defective product
              to us, we shall, at your election, either:

        4.7.1. replace the product at our expense, provided that stock of such
                  products remain available at the time at which the defective product
                  is returned; or


        4.7.2. provide you with a full refund for the product concerned.
Please note that product seals are perishables. 

 
4.8. Product Liability Cover
 
4.8.1. The GDOME SHOP has got $10 000 product liability coverage for all of our products.

4.8.2. This cover is strictly up to the discretion of our insurance company - all claims will be made directly to them.

4.8.3. Our insurance company will only cover damage or loss of accessories/cameras which has happened as a direct result of manufactures fault.

4.8.4. When the product was received the must be no sign of any faults or damage - if there are and fault or damage, the client must return the goods prior to use, if you continue to use a product after you pick up an issue, you cover will be voided.

4.8.5. All screws need to be fully tightened, any loss of a camera due to screws coming loose will not be covered.

4.8.6. Any product /s that are integral to the waterproofing of a camera, including but not limited to housings, backdoors, lens replacement kits, seals, buttons, latches needs to be tested prior to use.

4.8.7. Action Distribution will ensure that the items are quality checked prior to leaving the warehouse.

4.8.8. It is the client's responsibility to ensure that they test the items purchased - Housings/parts/ repairs not tested by clients prior to use will not be covered.

4.8.9. If there is any doubt DO NOT USE THE UNIT, return the goods for a refund.

4.8.10. Please be aware that leaving the housing or part in the direct sunlight or hot temperatures can lead to glue around the lens becoming tacky, delaminating and could potentially cause a leak this is the nature of the product and will not be covered.
  • If you have left your camera in the sun or even after a prolonged period of no use, please check the lens area to ensure that this has not happened, if you are unsure, bring the housing in for a free pressure test or do your own pressure test.
  • If there are any signs of delamination please do not use the housing and contact us for further instructions.
Products used around water
4.8.11. To ensure you never lose a camera we insist that if you are using any of our mounts around water please make sure you use a tether and floaty Backdoor.
  • This is specifically important for mounts such as the chest mount, wrist strap, head strap, board mounts, mouth mounts, strut mount, kite mount, fin mount.
4.8.12. The GDOME SHOP will not be responsible for any loss or damage caused if you have not run a secure safety tether and have a floaty attached to your camera or case when around water. 
 

For housings and other integral parts for waterproofing

Please ensure you water test the housing before use (without a camera in the housing) for its first use to the maximum depth you plan on using your housing for/over a reasonable period of time (the deeper and longer the better).

1) Put it in a pool net and drop it to the bottom of a pool for an hour or so.

2) Ensure when you close the housing that there is no debris blocking the seals or mechanism (even a hair can be problematic)  

3) That the seals are in good condition and sitting where they should.

4) You need to confirm it is leak-proof before putting your camera in and going underwater with the housing.  

If there is any sign of moisture in the housing during tests or use, immediately return the housing to us for a refund or replacement unit. 

If there is any doubt DO NOT USE THE UNIT, return the goods for a refund.

  • Please be aware that leaving the housing or part in the direct sunlight or hot temperatures can lead to glue around the lens becoming tacky, delaminating and could potentially cause a leak this is the nature of the product and will not be covered.
  • If you have left your camera in the sun or even after a prolonged period of no use, please check the lens area to ensure that this has not happened, if you are unsure, bring the housing in for a free pressure test or do your own pressure test. 
  • If there are any signs of delamination please do not use the housing and contact us for further instructions. 

Products used around water

  • We will replace any defective products, to ensure you never lose a camera we insist that if you are using any of our mounts around water please make sure you use a tether and floaty Backdoor. This is specifically important for mounts such as the chest mount, wrist strap, head strap, board mounts, mouth mounts. Action Distribution will not be responsible for any loss or damage caused if you have not run a secure safety tether and have a floaty attached to your camera or case when around water. 

 
5. DELAYS

   5.1. We will make every effort to ensure that the information supplied on the
        GDOME SHOP website from time to time is accurate. 

   5.2. Where delays (including, without limitation, delays arising out of
          stock shortages) may affect your order, we will inform you of same
          as soon as is practicable after we become aware of such delay, and
          you shall be entitled, at your election, to:

        5.2.1. cancel the order and be refunded any monies already paid by you in
                  that regard, together with interest thereon at the rate prescribed in the
                  Consumer Protection Act from time to time; or

        5.2.2. continue with the order, and accept delivery of the products concerned
                  at a later date.

 

6. PAYMENT METHODS

   6.1. At the time of your placing an order, the transaction details will be
          presented by us to the relevant bank, for the purposes of obtaining
          authorization for the amount of the order concerned.

   6.2. Should the relevant bank decline authorization for a transaction, we
          shall notify you in writing accordingly, and we shall be entitled, but not
          obliged, to cancel the order concerned.

   6.3. Payment is only collected by us once the order is complete and prior to
          the products being shipped. 

   6.3. Note that to protect both your and our interests, we scrutinize all
          transactions very carefully to prevent attempted fraud, and we reserve
          the right to refuse a transaction where we are not entirely satisfied with
          it's legitimacy.

  You can also choose to collect and pay at our warehouse.

7. AGREEMENTS OF SALE

   7.1. By placing an order on the GDOME SHOP website, you acknowledge
          and agree that placing a product in a shopping basket or adding it to a
          wish list without completing the purchase cycle does not:

          7.1.1. give rise to and/or constitute an agreement of sale between us and
                    you, and we shall not be liable if products identified by you for
                    purchase are no longer available when the purchase cycle is
                    completed later; and/or 

         7.1.2. Constitute an order for such a product, and we may remove such
                   a product from your shopping basket or wishlist if no stock of the
                   product is available. 

   7.2. An agreement of sale between us and you only comes into effect if and when: 

          7.2.1. A credit card authorization is received from the issuing bank; or 

          7.2.2. Payment authorization is received from the bank in question

   7.3. We reserve the right to refuse to accept and/or execute any order without
          giving reasons therefor. We also reserve the right to cancel orders in whole
          or in part, as circumstances dictate and we shall have no liability in respect
          of such refusal and/or cancellation, provided that we shall notify you of such
          cancellation immediately, and refund to you any amounts actually paid by
          you to us in respect of the order concerned.


8. STOCK AVAILABILITY & REFUNDS

    8.1. By placing an order on the GDOME SHOP website, you acknowledge and
           agree that stocks of all products on offer on the GDOME SHOP website
           are limited.

    8.2. We shall use all reasonable efforts to discontinue the offer of a product,
           as soon as the stock of the product concerned is no longer available. 

    8.3. However, should products still appear on offer after stocks thereof
           are sold out, we shall have no liability in respect of the unavailability
           of the product concerned, provided that we shall notify you of the
           unavailability of the product as soon as practicably possible after we
           become aware thereof, and refund to you monies actually paid by you
           in consideration for the unavailable products, where we are unable to
           fulfill orders placed, not later than 30 (thirty) days after notifying you of
           the product’s unavailability.


9. SPECIAL OFFERS & REFUNDS

   9.1. We shall not be liable for the sale of products at lower and/or
          temporary discount prices where you, for any reason whatsoever,
          are unable to conclude an agreement of sale with us in respect of the   products concerned prior to such prices being increased. 

   9.2. If we supply a product other than the product actually ordered by you, or
          if a product is in any way faulty or damaged, we will, at your election,
          exchange it for the correct or non-defective one, as the case may be, or
          refund to you the full purchase price paid for the product, including
          delivery costs.

 
10. RISK & OWNERSHIP

     10.1. Risk in and to the products shall pass to you upon acceptance of delivery
              of the products at the delivery address nominated to us by you.

     10.2. Ownership in and to the products shall pass to you upon receipt, by
              us, of the purchase price payable in respect of the products concerned.

 

11. AFFILIATE PROGRAM TERMS AND CONDITIONS

As an authorized affiliate (Affiliate) of GDome, you agree to abide by the terms and conditions contained in this Agreement (Agreement).
Please read the entire Agreement carefully before registering and promoting GDome as an Affiliate. 
Your participation in the Program is solely to legally advertise our website to receive a commission on products purchased by individuals referred to GDome by your own website or personal referrals.
By signing up for the GDome Affiliate Program (Program), you indicate your acceptance of this Agreement and its terms and conditions.

 

11.1. Approval or Rejection of the Application

a) We reserve the right to approve or reject ANY Affiliate Program Application in our sole and absolute discretion.
b) You will have no legal recourse against us for the rejection of your Affiliate Program Application.

 

11.2. Commissions

Commissions will be paid once a month.
a) For an Affiliate to receive a commission, the referred account must remain active for a minimum of 37 days.
b) You cannot refer yourself, or direct family and you will not receive a commission on your own accounts.
c) There is also a limit of one commission per referral. If someone clicks the link on your site and orders multiple times, then you will receive a commission on the first order only. 
d) If we think that you have in any way infringed on these terms and conditions, we hold the right to reject any commission at our own discretion. 
e) Payments will only be sent for transactions that have been successfully completed. Transactions that result in chargebacks or refunds will not be paid out.
We hold the right to change our commission offer or cancel this offer at any time after all due payments have been made. 

 

11.3. Termination

Your affiliate application and status in the Program may be suspended or terminated for any of the following reasons:
  • Inappropriate advertisements (false claims, misleading hyperlinks, etc.).
  • Spamming (mass email, mass newsgroup posting, etc.).
  • Advertising on sites containing or promoting illegal activities.
  • Failure to disclose the affiliate relationship for any promotion that qualifies as an endorsement under existing Federal Trade Commission guidelines and regulations, or any applicable state laws.
  • Violation of intellectual property rights.
  • GDome reserves the right to require license agreements from those who employ trademarks of GDome in order to protect our intellectual property rights.
  • Offering rebates, coupons, or another form of promised kick-backs from your affiliate commission as an incentive. Adding bonuses or bundling other products with GDome, however, is acceptable.
  • Self-referrals, fraudulent transactions, suspected Affiliate fraud.
In addition to the foregoing, GDome reserves the right to terminate any Affiliate account at any time, for any violations of this Agreement or no reason.

 

11.4. Affiliate Links

a) You may use graphics and text links both on your website and within in your email messages.
b) You may also advertise the GDome site in online and offline classified ads, magazines, and newspapers.
c) You may use the graphics and text provided by us, or you may create your own as long as they are deemed appropriate according to the conditions and not in violation as outlined in Condition 3.

 

11.5. Coupon and Deal Sites

GDome occasionally offers coupons to select affiliates and to our newsletter subscribers. If you’re not pre-approved / assigned a branded coupon, then you’re not allowed to promote the coupon. Below are the terms that apply for any affiliate who is considering the promotion of our products in relation to a deal or coupon:
  • Affiliates may not use misleading text on affiliate links, buttons or images to imply that anything besides currently authorized deals to the specific affiliate.
  • Affiliates may not bid on GDome Coupons, GDome Discounts or other phrases implying coupons are available.
  • Affiliates may not generate pop-ups, pop-unders, iframes, frames, or any other seen or unseen actions that set affiliate cookies unless the user has expressed a clear and explicit interest in activating specific savings by clicking on a clearly marked link, button or image for that particular coupon or deal. Your link must send the visitor to the merchant site.
  • User must be able to see coupon/deal/savings information and details before an affiliate cookie is set (i.e. “click here to see coupons and open a window to merchant site” is NOT allowed).
  • Affiliate sites may not have “Click for (or to see) Deal/Coupon” or any variation when there are no coupons or deals available, and the click opens the merchant site or sets a cookie. Affiliates with such text on the merchant landing page will be removed from the program immediately.

11.6. Pay Per Click (PPC) Policy

PPC bidding is NOT allowed without prior written permission.

11.7. Liability

a) GDome will not be liable for indirect or accidental damages (loss of revenue, commissions) due to affiliate tracking failures, loss of database files, or any results of intents of harm to the Program and/or to our website(s).

b) We do not make any expressed or implied warranties with respect to the Program and/or the memberships or products sold by GDome.

c) We make no claim that the operation of the Program and/or our website(s) will be error-free and we will not be liable for any interruptions or errors.

11.8. Term of the Agreement

The term of this Agreement begins upon your acceptance in the Program and will end when your Affiliate account is terminated. The terms and conditions of this agreement may be modified by us at any time. If any modification to the terms and conditions of this Agreement are unacceptable to you, your only choice is to terminate your Affiliate account. Your continuing participation in the Program will constitute your acceptance of any change.

11.9. Indemnification

Affiliate shall indemnify and hold harmless GDome and its affiliate and subsidiary companies, officers, directors, employees, licensees, successors and assigns, including those licensed or authorized by GDome to transmit and distribute materials, from any and all liabilities, damages, fines, judgments, claims, costs, losses, and expenses (including reasonable legal fees and costs) arising out of or related to any and all claims sustained in connection with this Agreement due to the negligence, misrepresentation, failure to disclose, or intentional misconduct of Affiliate.11.10 Governing Law, Jurisdiction, and Attorney Fees

This Agreement shall be governed by and construed in accordance with the laws of South Africa. Any dispute arising under or related in any way to this Agreement shall be adjudicated exclusively in the state courts located in Cape Town, South Africa. In the event of litigation to enforce any provision of this Agreement, the prevailing party will be entitled to recover from the other party its costs and fees, including reasonable legal fees.


Privacy Policy
Here at Action Distribution PTY LTD our customers and their privacy are extremely important to us. Your personal information, including all contact information, is held as strictly confidential. We will not sell or rent any of the information you provide through this website. We do not store any of your credit card information on site. We may have to call or email you from time to time to get clarity on an order detail or to provide you with order updates. We will not publish details of your order or item details on the package to help avoid theft in transit.
Sharing of your information
There is some information that we may need to share. The information that we may need to share with partners and with third-party contractors for the purposes of:

  • Processing credit card transactions
  • Delivering your goods to you

 
Terms and Conditions
Action Distribution PTY LTD will not under any circumstances be responsible for any loss, injuries or property damage incurred during the use of any of our products.

Action Distribution PTY LTD will not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
 
Warranty/Refund/Return Policy
GDOME SHOP products are covered by a one-year limited warranty from the date of purchase from Xtreme-Xccessories.


The warranty covers only defects in workmanship and materials. It does not apply to products which have been damaged due to unreasonable use or by intention nor does it cover dissatisfaction with the product.


(a) GDOME SHOP’s return policy covers only defective products. 


(b) GDOME SHOP will only accept returns of the defective product within one year of purchase, as stated in the warranty above.


(c) All products will be exchanged for new products, and not for monetary returns.


(d) Before products are exchanged or returned, the customer must contact GDOME SHOP, via email or phone.

GDOME SHOP will help troubleshoot the problem to avoid unnecessary returns.

If it is determined that the item is defective, GDOME SHOP will authorize the return, in writing, via email.

GDOME SHOP may request sample video clips to be sent to sales@getgdome.com in order to ascertain the problem/defect.


(e) In case of a return, the customer will pay for one-way shipping to GDOME SHOP. There is no need to use any express or overnight service.

GDOME SHOP will pay the shipping costs for the replacement product to be sent to you.


GDOME SHOP ™ is not affiliated with GoPro.


GoPro is ©2019 Woodman Labs Inc all rights reserved.
 

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